Privacy Policy
This Privacy Policy explains how Rapid Showerscreens (“we”, “us”, “our”) collects, holds, uses, and discloses your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at rapidshowerscreens.com.au or contacting us to request our services, you consent to the collection and use of your personal information as described in this policy.
1. Who We Are
Rapid Showerscreens is a Melbourne-based shower screen supply and installation business operating across Victoria, Australia. We provide custom shower screen supply, installation, and replacement services for residential and commercial clients.
ABN: 53 684 256 004
Phone: 0439 037 754
Email: sales@rapidshowerscreens.com.au
Website: rapidshowerscreens.com.au
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for us to provide our services and communicate with you. This may include:
- Full name
- Phone number
- Email address
- Suburb or service location
- Details of your shower screen enquiry or project requirements
- Payment information (processed securely through third-party payment providers, we do not store card details)
- Device and browser information collected automatically when you visit our website (see Section 5 – Cookies)
We only collect information that is necessary for the purpose for which it is collected. We do not collect sensitive information (such as health, racial, or financial information) unless you voluntarily provide it in connection with a specific service request.
3. How We Collect Personal Information
We collect personal information in the following ways:
- When you complete and submit an enquiry or quote request form on our website
- When you contact us by phone, email, or through our website
- When you engage us to provide services and we conduct an on-site measure or installation
- When you interact with us through social media platforms (Facebook, Instagram, LinkedIn)
- Automatically through cookies and analytics tools when you visit our website
We will always collect personal information directly from you wherever it is practicable to do so.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
- To respond to your enquiry or quote request
- To schedule and conduct free on-site measures
- To prepare and deliver fixed-price quotes
- To manufacture and install your shower screen order
- To process payments and issue invoices
- To communicate with you about your order, installation, or warranty
- To send follow-up communications related to your service (not unsolicited marketing)
- To comply with our legal and contractual obligations
- To improve our website and service offering
We will not use your personal information for any purpose other than those described above without your consent, or unless required or permitted by law.
5. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
- Essential cookies: required for the website to function correctly
- Analytics cookies: used to understand how visitors use our website (via Google Analytics)
- Marketing cookies: used to measure the effectiveness of our advertising (via Google Ads)
You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website. By continuing to use our website without changing your cookie settings, you consent to our use of cookies.
6. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service providers who assist us in operating our business (for example, website hosting providers, email platforms, and payment processors), these parties are required to keep your information confidential and may only use it for the purpose for which it was provided
- Google Analytics and Google Ads for website performance analysis and advertising measurement
- Law enforcement or government agencies where required by law
- Professional advisers including accountants and legal advisers where required
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
7. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information may be stored:
- Electronically in secure cloud-based systems protected by passwords and access controls
- In email correspondence stored on secure email servers
- In job management records retained for the period required to fulfil our warranty and legal obligations
While we take reasonable precautions, no data transmission or storage system is completely secure. If you have reason to believe that your information has been compromised, please contact us immediately at sales@rapidshowerscreens.com.au.
8. Retention of Personal Information
We retain your personal information for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with our 2-year warranty obligations
- Meet our legal, accounting, and tax obligations under Australian law
When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
9. Photography and Use of Project Images on Our Website
Following the completion of your shower screen installation, we may request your permission to photograph the finished work at your property. We may use these photographs on our website, social media platforms, and in our marketing materials to showcase our workmanship and completed projects.
The following applies to all photography and project imagery:
- We will only photograph your completed installation with your explicit written permission
- Photographs will focus on the shower screen installation and immediate bathroom area, we will not photograph any personal belongings, identifying documents, or other personal property without your separate consent
- Your name, address, and any other personally identifying information will not be included in any published image or caption without your explicit consent
- You may withdraw your permission at any time by contacting us at sales@rapidshowerscreens.com.au, we will remove your images from our active marketing materials within a reasonable time following your request
- Photographs already shared or published prior to your withdrawal request may remain in third-party platforms (such as Google Business Profile or social media) where removal is subject to those platforms’ own processes
We will always seek your permission before taking or using any photographs of your property. Participation is entirely voluntary and has no bearing on the quality of service we provide.
10. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, contact us at:
Email: sales@rapidshowerscreens.com.au
Phone: 0439 037 754
We will respond to your request within a reasonable time and in accordance with the Privacy Act 1988 (Cth). In some circumstances, we may be unable to provide access to certain information (for example, where it would reveal information about another individual). We will inform you of any such limitations.
11. Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us in the first instance at
sales@rapidshowerscreens.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
12. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website at rapidshowerscreens.com.au/privacy-policy/. We encourage you to review this policy periodically.
Material changes to this policy will be communicated via a notice on our website.
14. Contact Us
For all privacy-related enquiries, please contact:
Business Name: Rapid Showerscreens
Email: sales@rapidshowerscreens.com.au
Phone: 0439 037 754
Website: rapidshowerscreens.com.au
Effective Date: 16 July 2026
Last Updated: 16 July 2026